Putting Customers First

Putting Customers First

Putting Customers First The way we think about customer experience has changed dramatically in recent years. For banks with legacy systems to wrangle, adapting to change does not come quickly or easily. In this episode, we’re talking with First Interstate Bank...
In Their Own Words

In Their Own Words

In Their Own Words Customer experience means vastly different things to different people so Eric hits the road – polling attendees at the Consumer Bankers Association’s annual conference. In this episode, practitioners and industry professionals weigh in on their...
Bullish on Banking

Bullish on Banking

Bullish on Banking In this interview with Richard Hunt, the “Cajun Banker,” we talk about everything from the current regulatory environment, to predictions for M&A activity in the next 5 years, to why he views now as the golden window for banking. If you don’t...
Banking With Alexa

Banking With Alexa

Banking With Alexa KayCee Murray, SVP of Information Technology at Numerica Credit Union, discusses her experiences leading Numerica into the realm of voice banking through Alexa. KayCee championed the voice banking initiative, a move that earned Numerica a...
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